Products with warranty are manufactured under strict process of quality control and testing as per international standards.
Such a product has warranty against manufacturing defects for the original customer.
The warranty is valid for a period of one year beginning on the date of issue of the invoice/ receipt.
This warranty covers exclusively the replacement and/ or repair of only the parts that are demonstrably defective in workmanship or material.
Excluded are defects arising from use (e.g. blowing of a heating element), damage caused by electrical faults, power/ voltage surges, short circuits, among others; and/ or improper installation.
Additional Warranty Notes (Instant Showers, Water Heaters & Pumps – Where applicable)
- Covers manufacturing defects, but not by misusage or improper installation.
- Does not cover burning of heating element/ coil.
- Does not cover water leakage due to unit’s subjecting to conditions exceeding stated parameters.
- Does not cover effects due to poor/ improper electrical installation and supply.
- Does not cover damage caused by overheating due to very low water pressure or clogged water outlet or pores.
- Does not cover unit if usage exceeds 1 year from date of purchase (proof of such is mandatory).
- Does not cover unit if seal has been opened and/ or tampered with. Unit’s opening is only allowed at the heating element chamber by a qualified technician for changing of the heating element (for instant showers and heaters).
Products covered by warranty will be denoted on their individual product descriptions unless otherwise; in which case such products are not covered by warranty.
To raise a claim for products under warranty, presentation of the purchase receipt/ invoice is mandatory.
Terms and Conditions apply.
