Warranty

Products with warranty are manufactured under strict process of quality control and testing as per international standards.

Such a product has warranty against manufacturing defects for the original customer.

The warranty is valid for a period of one year beginning on the date of issue of the invoice/ receipt.

This warranty covers exclusively the replacement and/ or repair of only the parts that are demonstrably defective in workmanship or material.

Excluded are defects arising from use (e.g. blowing of a heating element), damage caused by electrical faults, power/ voltage surges, short circuits, among others; and/ or improper installation.

Additional Warranty Notes (Instant Showers, Water Heaters & Pumps – Where applicable)

Covers manufacturing defects, but not by misusage or improper installation.
Does not cover burning of heating element/ coil.
Does not cover water leakage due to unit’s subjecting to conditions exceeding stated parameters.
Does not cover effects due to poor/ improper electrical installation and supply.
Does not cover damage caused by overheating due to very low water pressure.
Does not cover damage caused by clogged water outlets or pores.
Clogged pores or blockages in instant shower/ water heater connections are not covered under the warranty, as they result from water quality issues. Any such service will attract a charge.
Does not cover unit if usage exceeds 1 year from date of purchase (proof of such is mandatory).
Does not cover unit if seal has been opened and/ or tampered with. Unit’s opening is only allowed at the heating element chamber by a qualified technician for changing of the heating element (for instant showers and heaters).
Does not cover the cost of servicing, maintenance, or cleaning of the water heater, instant shower, or accessories due to limescale buildup caused by excessively hard water.

Additional Warranty Notes:

LED Lamps and Lights

The warranty covers manufacturing defects affecting the lamp’s normal functionality under proper use.

It does not cover physical damage, misuse, liquid damage, power surges, unauthorized repairs, or normal wear and tear.

Smart Plugs

Covers manufacturing/ electronic faults under normal use, but excludes damage from overloading, voltage surges, water/ moisture, physical damage, or misuse.

Note:

Products covered by warranty will be denoted on their individual product descriptions unless otherwise; in which case such products are not covered by warranty.

To raise a claim for products under warranty, presentation of the purchase receipt/ invoice is mandatory.

Terms and Conditions apply.